Pricing & Memberships

• When is payment due?
  • Payment must be paid in full 7 days before your visit.
  • Membership payments must be current starting 7 days prior to follow up visits. 
• How do I pay?
  • For new visits, you’ll receive a secure prepayment link by email or text within 48 business hours of booking. Payments must be made through this link. Didn’t get it? Contact us using the “Message us” secure text on our website, email us or call 919-820-8469.
  • Membership payments are collected through our membership platform, Hint Health. Need to update your payment method? Login here.
• Need to cancel or reschedule?
  • Message us on the patient portal, text us using the chat box on our website, email us or call 919-820-8469.
  • Already paid? We’ll work with you to move your payment to your rescheduled appointment date.
  • New patient appointments cancelled within 1 week of service are not eligible for refund.  
• Trouble with your payment link?
  Try using Chrome, updating your browser, and clearing your cache. Still stuck? Message us on the portal, secure text us with the chat box on our website, email us or call 919-820-8469.

After your initial consultation, you will be provided with the link to enroll in a membership through our partner platform, Hint Health. 

No, the initial membership payment must be submitted to secure your membership. 

You can renew online through your Hint portal. Once you’re logged in, go to Memberships, and if your renewal window is open, the option to renew will appear at the top. If you don’t see it, your renewal window hasn’t opened yet. If you’d like to renew before it opens, or think there may be an error, please contact the clinic and we’ll be happy to help.

If you’d like to request a cancellation, please contact our office directly. Cancellations cannot be processed online because your account must be reviewed to ensure all payments for services received have been made. Each request is reviewed individually, and any outstanding fees for care already provided must be paid before your membership can be cancelled.

Unfortunately, no. Starting November 1, 2026, a membership is required for ongoing care. Learn more about why we chose a membership model.

We do not accept insurance. This enables us to maintain our care model and offer the time, access, and attention needed for our patients. Health Savings Accounts (HSA) or Flexible Savings Accounts (FSA) may be used for eligible expenses. Visits may be submitted by the patient for reimbursement under out-of-network benefits if eligible. We can provide superbills for this purpose. We have partnered with Sheer Health to assist with this process. For more information, click here. 

While we are a direct-pay practice, we are not able to accept new patients with Medicare at this time.

We understand that life happens and plans can change. Our cancellation policy ensures your spot stays reserved for you, while also giving patients on our waitlist the chance to be seen in a timely manner.

• More than 1 week in advance: You may choose a full refund or apply your deposit toward a future appointment.
• Less than 1 week before your appointment: Your deposit may be applied toward a rescheduled visit (no refunds).
• No-shows: If you miss your appointment without notice, your payment will not be refunded.

We accept major credit cards, HSA / FSA cards backed by major brands, and direct deposits. All payments will be made through and processed electronically through our electronic medical record or membership platform Hint, which prioritizes data security.