Frequently Asked Questions

No, all visits are cash-pay. We do not accept insurance, but superbills are available upon request for possible out-of-network reimbursement. We partner with a group named Sheer Health to assist our patient with the reimbursement process. 

• When is payment due?
  • GI appointments with Dr. Spiritos must be paid in full 7 days before your visit due to our waitlist.
  • Dietitian & Weight Management visits: payment is due prior to your appointment.
  • Membership visits: if your membership is current, you’re all set.
• How do I pay?
  You’ll receive a secure prepayment link by email or text within 48 business hours of booking. Payments must be made through this link. Didn’t get it? Contact us at support@everbettermedicine.health or 919-820-8469. Membership payments are collected through our membership platform, Hint.
• What if I book last minute?
  GI visits scheduled within 1 week must be paid at the time of booking (by phone or follow-up call).
• Can I set up a payment plan?
  Yes! Contact us to arrange one. As long as you stay current on your plan, your visit will proceed as scheduled.
• Need to cancel or reschedule?
  Use your patient portal or contact us. Already paid? We’ll work with you to move your payment to your rescheduled appointment date. GI appointments cancelled within 1 week of service are not eligible for refund. For Weight management or Dietitian visits, please provide at least 24 hours advance notice of cancellation to be eligible for a refund. 
• Trouble with your payment link?
  Try using Chrome, updating your browser, and clearing your cache. Still stuck? Call or email us for help.

We understand that life happens and plans can change. Our cancellation policy ensures your spot stays reserved for you, while also giving patients on our waitlist the chance to be seen in a timely manner.

For GI visits:

• More than 1 week in advance: You may choose a full refund or apply your deposit toward a future appointment.
• Less than 1 week before your appointment: Your deposit will be applied toward a rescheduled visit (no refunds).

For all other provider visits:

• Provide at least 24 hours advance notice of cancellation to receive a refund. 

We offer telehealth services to patients located in Illinois and North Carolina. 

Our providers are licensed in Illinois and North Carolina. State law requires patients be physically located in one of these two states during your visit to receive care. If you live outside of Illinois or North Carolina, you would need to travel to one of our participating states for your appointment. If you are unable to be in NC or IL at the time of the visit, your appointment would need to be cancelled or rescheduled for a time when you are in one of these states.

We hope to expand to other states in the future as we grow. For now, our practice offers telehealth visits in North Carolina and Illinois only. 

No, unfortunately we do not accept pediatric patients at this time. We provide care for patients age 18 years or older. 

We are here to dedicate our full attention to offering you the best GI and dysautonomia care. A primary care physician should still be a part of your care team, and we are happy to collaborate with them.

At this time, we do not offer translation services. If you are seeking care and speak another language, let us know. If we see there is demand from others as well, we will work to add this service to our practice.

We appreciate you sharing your medical records with us in advance of your visit so your provider can make the most of your appointment time together. There are several options for sharing your records with us. Please note, we do not accept mailed paper records or CDs.

Option 1: Fax

You or your previous provider can fax your records directly to us at: (833) 973-5679

Option 2: Upload via Patient Portal

To upload records through a portal message, follow these steps:
1. Log in to your patient portal
2. Click the blue “Send a Message” button under the Messages section
3. Select “Start New Message”
4. Choose a topic or select “Another Topic”
5. Compose your message and click the “Attach” button (bottom left) to upload documents
6. If you have multiple or large files, you may need to send them in more than one message (Max file size 10 MB).

Option 3: Secure Dropbox Link

For files that are too large to upload via the portal, we can send you a HIPAA-compliant secure link upon request to submit your records.

1. Request a secure DropBox link from us for record upload. Contact us via phone, email or portal to request this link.
2. You will receive an email from Ever Better Medicine via no-reply@dropbox.com containing the secure upload link.
3. Click the blue “Upload Files” button in the email.
4. Add files and select Upload.
5. Once submitted, we will upload these files into your chart.

Need to Request Records from Another Provider?

You’ll need to complete a medical records release form:
1. Log into your patient portal
2. Click “My Health” in the left-hand menu
3. Select “Forms and Documents”
4. Download “EBM Medical Records Release or Request”
5. Complete and sign the form
6. If the records should come to us, you’ll need to send the signed form to your prior provider

If you need help, you can upload the signed form to the portal, and we’ll assist with routing it to the appropriate office.

Want to share your records from Epic MyChart?

Please send us a message and we can provide you with those step-by-step instructions.

Please avoid sending records by email, as email security cannot be guaranteed. We strongly encourage patients to send records with one of the methods above to ensure privacy and security.