Pricing & Memberships

• When is payment due?
  • GI Appointments must be paid in full 7 days before your visit due to demand.
  • Membership visits: if your membership is current, you’re all set!
  • Dietitian Appointments: Payment is due prior to your appointment.
• How do I pay?
  • You’ll receive a secure prepayment link by email or text within 48 business hours of booking. Payments must be made through this link. Didn’t get it? Contact us using the “Message us” secure text on our website, email us or call 919-820-8469.
  • Membership payments are collected through our membership platform, Hint Health. Need to update your payment method? Login here.
• What if I book last minute?
  GI visits scheduled within 1 week must be paid at the time of booking.
• Can I set up a payment plan?
  Yes! Contact our office to arrange one. As long as you stay current on your plan, your visit will proceed as scheduled.
• Need to cancel or reschedule?
  • Message us on the patient portal, text us using the chat box on our website, email us or call 919-820-8469.
  • Already paid? We’ll work with you to move your payment to your rescheduled appointment date.
  • GI appointments cancelled within 1 week of service are not eligible for refund. 
  • Dietitian visits must provide at least 24 hours advance notice of cancellation to be eligible for a refund. 
• Trouble with your payment link?
  Try using Chrome, updating your browser, and clearing your cache. Still stuck? Message us on the portal, secure text us with the chat box on our website, email us or call 919-820-8469.

We do not accept insurance. This enables us to maintain our care model and offer the time, access, and attention needed for our patients. Health Savings Accounts (HSA) or Flexible Savings Accounts (FSA) may be used for eligible expenses. Visits may be submitted by the patient for reimbursement under out-of-network benefits if eligible. We can provide superbills for this purpose. We have partnered with Sheer Health to assist with this process. For more information, click here. 

We understand that life happens and plans can change. Our cancellation policy ensures your spot stays reserved for you, while also giving patients on our waitlist the chance to be seen in a timely manner.

For GI visits:

• More than 1 week in advance: You may choose a full refund or apply your deposit toward a future appointment.
• Less than 1 week before your appointment: Your deposit may be applied toward a rescheduled visit (no refunds).

For Dietitian visits:

• Provide at least 24 hours advance notice of cancellation to receive a refund. 

After your initial consultation, you are welcome to select individual follow-up visits, as needed, or purchase a membership for ongoing support.  Membership sign up is through our partner platform, Hint Health. Sign up details will be provided after your initial visit. 

We have designed our offerings to suit our common patient needs. If you desire additional touch points, we are happy to discuss additional options or we may recommend working with our dietitian for complimentary support. 

Yes. You can sign up for a membership at any time following your initial visit. Membership start dates can also be customized or delayed at the time of enrollment. 

Memberships are non-refundable during their term. After each membership period, your membership will not automatically renew. Patients may choose to renew for ongoing care or transition to individual follow up visits on an as-needed basis. 

We accept major credit cards, HSA / FSA cards backed by major brands, and direct deposits. All payments will be made through and processed electronically through our electronic medical record or membership platform Hint, which prioritizes data security.

Of course. If you are looking for a second opinion or a one-time, in-depth evaluation, a single comprehensive visit may be enough to review your history, symptoms and prior testing to create a personalized care plan for you. 

Working with our expert dietitian on your goals is a great opportunity to enhance your health journey – but it is not required. In some cases, our doctors will recommend that you consider working with our dietitian, though any decision will be yours to make.